Hiring a domestic helper is not just a household decision—it’s also a legal responsibility. A licensed maid agency in Malaysia must provide specific documents to protect both the employer and the maid. Missing or incomplete paperwork is one of the biggest warning signs of an illegal or unreliable agency.
Below is a clear, practical guide to the documents a legal maid agency in Malaysia must provide before and after placement.
1. Maid Agency License & Registration Documents
A legitimate agency must be:
- Registered with Malaysian authorities
- Licensed to recruit and place foreign domestic helpers
You should receive or be shown:
- Valid agency license number
- Company registration details
🚩 Red flag: The agency avoids showing its license or says “it’s under renewal”.
2. Maid’s Passport (Original & Copy)
A legal agency must provide:
- Original passport for verification
- Clear copy of the maid’s passport
Check carefully:
- Name spelling
- Passport validity (usually at least 18 months)
- Country of origin
🚩 If the passport is missing or expired, do not proceed.
3. Work Permit / Visa Approval (PLKS)
This is one of the most important documents.
A legal maid agency must provide:
- Valid Work Permit (PLKS) issued by Malaysian Immigration
- Correct employer name and address
- Correct maid details
Without a valid work permit, employing a maid is illegal and may lead to fines or prosecution.
4. Medical Examination Report (FOMEMA)
All foreign domestic helpers must pass a FOMEMA medical check-up.
You should receive:
- Official medical clearance report
- Confirmation that the maid is fit for work
This protects your household and ensures compliance with Malaysian regulations.
5. Maid Insurance Policies
A legal agency must arrange mandatory insurance, including:
- Medical insurance
- Hospitalization coverage
- Personal accident insurance
Ask for:
- Insurance policy documents
- Coverage duration and limits
🚩 Never accept verbal promises—always request written proof.
6. Employment Contract (Employer–Maid Agreement)
A proper contract must clearly state:
- Salary and payment schedule
- Job scope (childcare, elderly care, housekeeping)
- Working hours and rest days
- Termination conditions
Both employer and maid should sign the contract, and you should receive a copy.
7. Maid Agency Service Agreement
This document defines your agreement with the agency, not the maid.
It should include:
- Total fees and payment breakdown
- Replacement or refund policy
- Agency responsibilities
- Dispute resolution process
🚩 Avoid agencies that rely on verbal agreements only.
8. Security Bond / Bank Guarantee
For foreign domestic helpers, agencies usually arrange:
- Security bond or bank guarantee
- Proof that immigration requirements are met
This document protects the government and employer in case of violations.
9. Arrival & Handover Documents
Upon placement, a legal agency should provide:
- Maid arrival confirmation
- Handover checklist
- Orientation or briefing notes
This ensures transparency and a smooth transition.
10. Replacement & After-Sales Support Policy (Written)
A reputable maid agency provides:
- Written replacement period (commonly 1–6 months)
- Clear terms and conditions
- Post-placement support contact details
🚩 If replacement policies are vague or verbal, consider it a serious red flag.